Technical Support
Need help with your ESG assessments or have technical questions? Our support team is ready to assist.
Support Hours
Our technical support team is available Monday through Friday, 9:00 AM to 6:00 PM GST (Dubai). For urgent issues outside these hours, please email info@greenxhq.com.
Frequently Asked Questions
We aim to respond to all support requests within 24 business hours. For urgent matters, please mark your request as "Urgent" in the subject line.
Yes, our Enterprise plan allows for customized ESG frameworks. For other plans, we currently support CSRD, CSDDD, and GRI standards by default. Please contact our support team for specific requirements.
You can upgrade your subscription at any time from your account dashboard. Navigate to "Subscription Management" and select "Upgrade Plan." The price difference will be prorated for the remainder of your billing cycle.